FAQ

Fully Custom Metal Credit / Debit Cards with Next Day UK Delivery. Shop pre-made collections or fully customiSed your card!

How long does my card take to arrive?

One to two business days after we recieve they will be process and returned to you on next day delivery.

What security do you provide for my card?

All cards are handled by secure delivery companies, tracked and signed for. They are then recorded being opened by a member of our team and being worked on immediately. They are then packaged and labelled ready to be returned to you.

Does it work with contactless? *NEW*

Yes! We are currently the only UK Customised Card supplier offering Contactless Metal cards. You can add this on during checkout & is currently available in Matte Black (Gold).

How do I become an Affiliate and start earning?
Swipe Metal offers an exciting opportunity to earn high, uncapped commissions by joining our affiliate program. Here’s how you can get started:
Uncapped Earning Potential: There are no limits to how much you can earn through our affiliate program. The more you refer, the more you earn!
Simple Application Process: To apply, email us at hello@swipemetal.co.uk with the subject line "Affiliate Application Request". Please include:
A brief overview of your previous affiliate experience (if any)
Your contact details
Next Steps: Once we receive your application, a member of our affiliate team will get in touch to arrange a callback and discuss the next steps.

What is your refund policy?
All products come with a 14 Day Money Back Promise. If there is an issue with the product please contact our Customer Support team on hello@swipemetal.co.uk or use the 'Help' area in the Shop.

Is it easy to set up the staggered payments?
Yes, this is all available as an option for every customer at checkout.

Can you do credit cards and travel cards?
Yes! All cards with the metal chip can be exchanged for one of our exciting and unique metal cards!

What happens if my bank card expires?
f the bank issues you a new bank or credit card then we will exchange the new chip in your existing metal card if you purchase 'Card Insurance' at checkout.

How do you engrave my design?
All of our cards are made using a laser engraving machine.

Is my money safe while you have my card?
Yes! We encourage all customers to freeze their cards before postage. No personal details are stored by SwipeMetal. Your personal details are entered directly into the machine and engraved straight on to your card.

Do you design all of your cards yourself?
Each of our cards is designed and drawn on a computer by our in house designer.

Can I put anything on a custom card?
Yes, you can upload any photo or image and our in house designer will personally work with you to produce the card to your exact specifications. We also have pre loaded designs you in the custom card builder that you can add your own texts and images to.

What happens if I lose my card?
If you lose your SwipeMetal card, we will exchange the new chip in your existing metal card if you purchase 'Card Insurance' at checkout.

KEEPING YOUR DATA SAFE

Swipe Metal UK incorporates strong data protection processes to ensure your private information remains exactly that, private.

Order + Ship

We provide FREE TRACKED SHIPPING with our orders so you know where your card is at all times.

Process

Your Customisation Process in our facility is recorded and dispatched digitally with your order, so you stay in control.

payments

Our website operates using string SSL Security ensuring your order information remains safe. PCI Compliant.